NovaTek
AI Life Assistant
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Terms of Use

Effective date: 09/16/2026  |  Last updated: 09/28/2026

These Terms of Use ("Terms") are a binding agreement between you and NovaTek Business Solutions ("NovaTek," "we," "us," or "our") governing your access to and use of NovaTek AI Life Assistant, available at https://ai.novatekbusinesssolutions.com and, where published, through the Apple App Store and Google Play Store (the "App" or "Service").

By creating an account, subscribing, or using the App, you agree to these Terms and to our Privacy Policy (https://ai.novatekbusinesssolutions.com/privacy). If you do not agree, do not use the App.

1. Eligibility

You must be at least 18 years old to create an account, subscribe to a paid plan, or otherwise use the App. By using the App, you represent that you meet this requirement and that you have the legal capacity to enter into these Terms. The App is not directed to children.

2. What the App is — and is not

NovaTek AI Life Assistant uses artificial intelligence to translate and explain documents you submit, and to help you draft and send a response, in the language and tone you choose.

The App provides general information only. It is not legal, medical, financial, immigration, tax, or other professional advice, and it is not a substitute for advice from a licensed professional. NovaTek is not a law firm, is not your lawyer, and no attorney-client, fiduciary, or other professional relationship is created by your use of the App. Nothing generated by the App — translations, explanations, "next steps," or drafted letters — should be relied upon as a final or authoritative statement of your legal rights or obligations.

No outcome is guaranteed. AI-generated content can be incomplete, out of date, or inaccurate. If a document you submit involves a legal deadline, a court date, a benefits determination, an immigration matter, a health decision, or any other matter with real consequences, you should independently verify the App's output and consult a licensed attorney or the appropriate professional before acting or failing to act.

You are solely responsible for reviewing, editing, and approving any translation, explanation, or drafted response before you send it, sign it, rely on it, or act on it.

3. Accounts

Some features require creating an account or signing in (for example, via Google or Apple sign-in). You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at novatekaiassistant@novatekbusinesssolutions.com if you suspect unauthorized use of your account.

You may delete your account at any time. Where account deletion is offered in the App, you can do so directly (Settings → Delete Account); otherwise, email us at the address above and we will process your deletion request as described in our Privacy Policy.

4. License and acceptable use

Subject to these Terms, NovaTek grants you a limited, non-exclusive, non-transferable, revocable license to use the App for your own personal, non-commercial use (or, if you are using the App on behalf of a business, for that business's internal use in corresponding about its own matters).

You agree not to:

We may suspend or terminate your access if we reasonably believe you have violated these Terms.

5. Subscriptions, fees, and cancellation

5.1 Plans

The App is offered on a freemium basis. New users receive 5 free documents. Beyond that, the following paid plans are currently available (prices subject to change as described in Section 5.6):

Plan Price What's included
Essential $4.99 / month 20 documents per month
Plus $9.99 / month Unlimited documents, subject to a fair-use cap of 150 documents per calendar month (see Section 5.2)
Pay-as-you-go Priced per action (see below) No subscription; billed only for what you use

A "document" means one use of the "Translate & explain" or equivalent document-processing feature.

Pay-as-you-go pricing by action, shown before you confirm any purchase:

5.2 Fair use on the Plus plan

The Plus plan is described as "unlimited" for ordinary personal use, but is subject to a fair-use ceiling of 150 processed documents per calendar month. This cap is designed to accommodate normal individual and small-household use; it is not intended to support bulk, automated, commercial-resale, or business-fleet use. If your usage substantially and repeatedly exceeds this ceiling, or if we reasonably believe your account is being used for automated, commercial, or abusive purposes inconsistent with ordinary personal use, we may contact you, apply the per-document (pay-as-you-go) rate to usage above the cap, temporarily throttle additional processing until your next billing cycle, or, for repeated or severe cases, suspend or terminate the account, each as described further in the App. We will provide notice where practicable before taking such action for a first-time occurrence.

5.3 Billing, auto-renewal, and platform billing

If you purchase or manage a subscription directly through our website, your payment is processed by our third-party payment processor. Subscriptions renew automatically each billing period (e.g., monthly) at the then-current price, unless you cancel before the renewal date. You authorize us (through our payment processor) to charge your payment method on file for each renewal.

If you download or use the App through the Apple App Store or Google Play Store and purchase a subscription there, your purchase, billing, and auto-renewal are handled entirely by Apple's In-App Purchase system or Google Play's billing system, respectively, under their own terms (Apple Media Services Terms and Conditions; Google Play Terms of Service). Those platforms — not NovaTek — process your payment, control the renewal cycle, and store your payment details. NovaTek never receives or stores your full payment card number.

5.4 Cancellation

You may cancel a subscription at any time. Cancellation stops future renewals but does not entitle you to a refund of amounts already charged for the current billing period, except as described in Section 5.5 or required by applicable law.

5.5 Refunds

Refunds for purchases made through the Apple App Store or Google Play Store are handled exclusively by Apple or Google under their own refund policies. NovaTek has no ability to issue, and cannot issue, a refund for a purchase processed through those platforms; refund requests for those purchases must be submitted to Apple or Google directly.

For purchases made directly through our website, refunds (if any) are provided at our discretion or as required by applicable law. Contact novatekaiassistant@novatekbusinesssolutions.com for a refund request, and we will respond within a reasonable time.

5.6 Changes to pricing or plans

We may change our plans, pricing, features, or the fair-use cap described in Section 5.2 from time to time. We will provide reasonable advance notice of material price increases affecting an active subscription (for direct/web subscriptions) or as required by the applicable app store's policies (for App Store/Google Play subscriptions). Continued use of a paid plan after a price change takes effect constitutes acceptance of the new price.

6. Free-tier quota

Free accounts receive 5 free documents. We may change the free-tier quota at any time, effective prospectively. Attempting to obtain additional free usage through multiple accounts, automated tools, or other circumvention of the quota is a violation of these Terms.

7. Your content

You retain ownership of the document text, images, and other content you submit ("Your Content"). By submitting Your Content, you grant NovaTek a limited license to process it (including sending it to our AI processing provider, as described in our Privacy Policy) solely to provide the Service to you. We do not use Your Content to train our own AI models, and we do not sell it.

You are responsible for Your Content and for having the right to submit it, including any third party's information contained in a document you upload (see Privacy Policy Section 10, "Sensitive documents").

8. Intellectual property

The App, including its design, software, text, graphics, logos, and the NovaTek name and marks, is owned by NovaTek or its licensors and is protected by intellectual property laws. Except for the limited license in Section 4, these Terms do not grant you any right, title, or interest in the App.

9. Third-party services

The App relies on third-party services to operate, including an AI processing provider (Anthropic PBC), our hosting provider, payment processors, and the Apple App Store / Google Play Store (where applicable). Your use of features that hand off to another app or service (SMS, WhatsApp, email, app store billing) is also subject to that service's own terms, which we do not control.

10. Consultations with Best Immigration Services

The App may offer you a free consultation with Best Immigration Services, a separate business affiliated with NovaTek Business Solutions through common ownership. You are never required to use it, and the App works fully without it.

Best Immigration Services is not a law firm, and its staff are not attorneys licensed to practice law in Florida or anywhere else. It does not give legal advice and does not charge for legal counseling. It helps you prepare and organize documents and explains what they say. No result is guaranteed. Only an attorney licensed in your state can advise you about your case or represent you before a court or government agency. Requesting or receiving a consultation does not create an attorney-client relationship, and your communications are not protected by attorney-client privilege.

The consultation is free. If you later choose to hire Best Immigration Services for document preparation or any other paid service, that is a separate agreement between you and that business, on its own terms and prices. NovaTek AI Life Assistant is not a party to it and is not responsible for it.

How we contact you back. By sending a consultation request, you agree that Best Immigration Services may contact you at the phone number or email address you provide, including by telephone call, text message (SMS), and WhatsApp, about that request. Message and data rates may apply. You may stop contact at any time by replying STOP to a text message or writing to johnny@bestimmigrationservices.com.

11. “Ask about my letter”

The assistant answers questions only about documents you have added to the App: what a document says and asks for, its dates, what to send, and what happens if a date is missed. It will not answer questions outside that scope. Its answers are generated by AI, may contain mistakes, and are not legal, immigration, tax, medical, or financial advice. Always check anything important against the document itself and, where it matters, with a licensed professional.

Each plan includes a set number of assistant questions: 3 per document on the free tier, 5 with a pay-as-you-go document, 40 per month on Essential, and 150 per month on Plus. Unused questions do not carry over.

12. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE APP WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, OR ERROR-FREE.

As described in Section 2, AI-generated translations, explanations, and drafted responses may contain errors or omissions. You are solely responsible for reviewing and verifying any output before relying on it or sending it, and for seeking professional advice where a document has legal, medical, financial, or other significant consequences.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVATEK AND ITS OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVATEK'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NOVATEK IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.

This limitation applies regardless of the legal theory of liability (contract, tort, or otherwise). Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless NovaTek, its officers, employees, and service providers from any claim, liability, damage, loss, or expense (including reasonable attorneys' fees) arising out of or related to: your violation of these Terms; Your Content, including any claim that it infringes or misappropriates a third party's rights or that you lacked the right to submit it; or your misuse of the App.

15. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access to the App, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive use, or if required by law. Sections that by their nature should survive termination (including Sections 5.5, 7–12, and 14–17) will survive.

16. Changes to the App or these Terms

We may modify, suspend, or discontinue any part of the App at any time. We may update these Terms from time to time; if we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, through the App or by email. Your continued use of the App after a change takes effect constitutes acceptance of the revised Terms.

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, except where applicable consumer-protection law requires otherwise (including, for eligible consumers, mandatory protections of their home jurisdiction). Any dispute arising from these Terms or the App will be brought in the state or federal courts located in Florida, and you consent to personal jurisdiction there, unless applicable law provides otherwise.

Nothing in this section limits any right you may have to bring a claim in small claims court, or any non-waivable consumer protection you are entitled to under the law of your jurisdiction of residence.

18. App store terms

If you obtained the App through the Apple App Store, you acknowledge that these Terms are between you and NovaTek only, not Apple, and Apple has no obligation to furnish support or maintenance for the App. Apple is not responsible for the App or its content. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

If you obtained the App through the Google Play Store, your use is also subject to the Google Play Terms of Service.

19. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and NovaTek regarding the App. If any provision is found unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.

20. Contact us

NovaTek Business Solutions
Email: novatekaiassistant@novatekbusinesssolutions.com
Website: https://ai.novatekbusinesssolutions.com