Privacy Policy

Effective date: 09/16/2026  |  Last updated: 09/16/2026

NovaTek Business Solutions ("NovaTek," "we," "us," or "our") operates NovaTek AI Life Assistant (the "App" or "Service"), available at https://ai.novatekbusinesssolutions.com and, where published, through the Apple App Store and Google Play Store. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.

1. Who we are and how to reach us

NovaTek Business Solutions
4000 N State Rd 7 Ste 406, Lauderdale Lakes, FL 33319
Email: novatekaiassistant@novatekbusinesssolutions.com

For any privacy question, data request, or complaint, email us at the address above. We aim to respond within 30 days.

2. What the App does, in plain terms

NovaTek AI Life Assistant helps you understand official or confusing documents (such as insurance letters, landlord notices, DMV forms, or government/immigration notices) and draft a response. You can paste text or upload a photo of a document; the App translates and explains it in your chosen language, helps you draft a reply, and helps you send that reply by text message, WhatsApp, email, or as a printable/mailable PDF letter.

The App is not a law firm, is not your lawyer, and does not provide legal, medical, financial, immigration, or other professional advice. See the in-app disclaimer and our Terms of Use for details.

3. Information we collect

We collect the following categories of information:

3.1 Information you provide directly

• Document content you submit. The text you paste, and any photo you upload, of the document you want explained. This may contain personal information about you or about other people named in the document (such as a landlord, insurer, government agency, or account number).
• Contact and correspondence details. Name, mailing address, phone number, and email address for you (the sender) and for the recipient of your drafted reply — either typed in by you or extracted by the App from the document you submitted.
• Draft content. The reply letter the App generates and any edits you make to it, along with your selected tone, response language, and any notes you add about what you want to say.
• Account and sign-in information, if you create an account or sign in with Google or Apple: your name, email address, and a unique account identifier supplied by that sign-in provider. We do not receive or store your Google or Apple password.
• Payment and subscription information, if you subscribe to a paid plan. Payment card details are collected and processed entirely by our payment processor or by the Apple App Store / Google Play Store billing system — we do not receive or store your full card number. We receive limited transaction information (such as plan selected, subscription status, and renewal date) needed to provide the Service.
• Communications with us, such as support emails you send us.

3.2 Information collected automatically

• Usage and preference data, such as your selected interface language, whether you've accepted the disclaimer, your remaining free-document quota, and your plan tier. On the web version, this is currently stored locally in your browser (localStorage) rather than on our servers.
• Device and diagnostic information, such as browser type, operating system, general device information, and error/crash logs, collected to keep the Service running reliably. If the App is distributed via the Apple App Store or Google Play Store, the platform itself may also collect standard diagnostic and crash data under its own privacy terms.
• Approximate technical information needed to serve the App securely over HTTPS (such as IP address at time of request), which our hosting provider logs for security and abuse-prevention purposes.

We do not currently use third-party advertising networks, and we do not sell your personal information.

4. How we use your information

We use the information described above to:

1. Provide the core functionality of the App — translating and explaining documents, drafting replies, and helping you send them.
2. Send your document text and, where you upload one, your document image, and the drafting prompts we generate from them, to our AI processing provider (see Section 5) in order to produce the translation, explanation, and draft reply you requested.
3. Operate your account, track your free-document quota, and manage your subscription plan and billing.
4. Communicate with you about the Service, including responses to support requests and important notices (such as changes to this Policy or to your subscription).
5. Maintain the security, integrity, and reliability of the App, including detecting and preventing fraud, abuse, or misuse of free-tier quotas.
6. Comply with legal obligations and enforce our Terms of Use.

We do not use the content of your documents, drafts, or contact information to train our own AI models, and we do not use your information for third-party advertising or marketing by others.

5. How we share your information

We do not sell your personal information. We share information only in the following circumstances:

5.1 Best Immigration Services (only when you request a consultation)

If, and only if, you request a free consultation through the App and tick the consent box, we share the document, its summary, your question, and your contact details with Best Immigration Services, as described in Section 13 below.

5.2 AI processing provider (Anthropic)

To generate translations, explanations, and drafted replies, the text and (where provided) images you submit are sent, through our server, to Anthropic PBC, the provider of the Claude AI models that power this feature. Anthropic processes this content to generate the response returned to you. Anthropic's handling of API data is governed by its own commercial API terms and privacy policy (https://www.anthropic.com/legal/privacy), which state that content submitted through the API is not used to train Anthropic's models by default. We do not control Anthropic's systems and encourage you to review Anthropic's policies as well.

5.3 Hosting and infrastructure providers

Our website and the App's server-side components are hosted with IONOS (or a successor hosting provider), which stores and transmits data on our behalf under its own security and confidentiality obligations to us.

5.4 Payment processors and app store platforms

If you subscribe to a paid plan, payment is handled by our payment processor and/or by the Apple App Store or Google Play Store billing systems, which receive and process your payment details directly under their own privacy policies.

5.5 Legal and safety reasons

We may disclose information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of NovaTek, our users, or the public.

5.6 Business transfers

If NovaTek is involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction, subject to this Policy or a policy at least as protective.

We do not otherwise share your document content, draft letters, or contact information with third parties.

6. Data retention

• Document text, uploaded images, and generated drafts are transmitted to our AI processing provider to generate a response and are not intentionally retained by us on our own servers beyond what is needed to return the result to you and, where applicable, to generate your downloadable PDF letter during that session.
• Preference data stored in your browser (localStorage) remains on your device until you clear your browser data or uninstall the App, and is not synced to our servers unless you create an account.
• Account, subscription, and billing records are retained for as long as your account is active and for a reasonable period afterward as needed for accounting, tax, fraud-prevention, and legal-compliance purposes (generally up to 7 years for financial records, consistent with applicable law).
• Support communications are retained as long as reasonably necessary to resolve your request and for our internal record-keeping.

When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

7. Your choices and rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate information.
• Deletion — request that we delete your account and associated personal information. You can also delete an account directly within the App (Settings → Delete Account) where account creation is offered; deleting your account removes your stored preferences and subscription record, subject to Section 6.
• Portability — request a copy of your information in a portable format, where applicable.
• Withdraw consent — where we rely on your consent, you may withdraw it at any time (for example, by not granting camera/photo access, or by not submitting a document).
• Opt out of certain uses — we do not sell personal information or use it for third-party advertising, so there is nothing to opt out of in that respect; if this changes, we will update this Policy and provide an opt-out mechanism.

To exercise any of these rights, email novatekaiassistant@novatekbusinesssolutions.com. We may need to verify your identity before fulfilling certain requests.

California residents: Under the California Consumer Privacy Act (CCPA/CPRA), California residents have the rights described above, plus the right to non-discrimination for exercising these rights. We do not sell or "share" (as defined by the CCPA) personal information.

Some of the information you submit to the App is "Sensitive Personal Information" under the CCPA/CPRA — for example, immigration or citizenship status, and information revealing health or financial details, where a document you upload contains it. We collect and use this sensitive information only as reasonably necessary to provide the specific service you request (explaining your document, translating it, and drafting your reply) and to secure the App; we do not use it to infer characteristics about you, and we do not use or disclose it for any other purpose. Because we limit our use of sensitive personal information to these purposes, California law does not require us to offer a separate "Limit the Use of My Sensitive Personal Information" link; if that changes, we will add one.

European Economic Area / UK residents: If you access the App from the EEA or UK, our legal bases for processing are: performance of a contract with you (providing the Service you requested), our legitimate interests (operating and securing the Service, preventing abuse), your consent (where required, e.g., for camera/photo uploads), and compliance with legal obligations. You have the rights described above and the right to lodge a complaint with your local data protection authority.

8. Children's privacy

The App is not directed to, and we do not knowingly collect personal information from, children under 13 (or the applicable minimum age in your jurisdiction). Because the App is used to handle legal, financial, and official documents and to draft correspondence with real-world effect, you must be at least 18 years old to create an account or subscribe to a paid plan. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it. If you believe a child has provided us with personal information, contact us at novatekaiassistant@novatekbusinesssolutions.com.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including transmitting data over encrypted (HTTPS) connections and keeping API credentials for our AI processing provider outside any publicly accessible part of our servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Sensitive documents

Because you may use the App to process sensitive documents (for example, notices involving immigration status, health insurance, or financial accounts), the content you submit may itself contain sensitive personal information about you or third parties (such as health, financial, or immigration-related details). By submitting a document, you confirm that you have the right to share its content with us for the purpose of using the Service, including sharing it with our AI processing provider as described in Section 5.2. Please avoid uploading documents containing information you are not authorized to share (for example, another person's confidential records) unless you have their permission.

11. International data transfers

We and our service providers (including our AI processing provider and hosting provider) may process information in the United States and other countries, which may have different data protection laws than your home country. Where required, we take steps intended to ensure appropriate safeguards are in place for such transfers.

12. Third-party links

The App may allow you to open other apps or services (for example, your device's SMS, WhatsApp, or email app) to send your drafted message. Those apps and services have their own privacy practices, which we do not control. This Policy does not apply to them.

13. Requesting a consultation with Best Immigration Services

The App offers an optional free consultation with Best Immigration Services, a separate business affiliated with NovaTek Business Solutions through common ownership, located at 4000 N State Rd 7 Ste 406, Lauderdale Lakes, FL 33319.

This happens only when you ask for it and tick the box confirming that you understand the disclosure shown on that screen. When you do, we send Best Immigration Services: the document you added and the plain-language summary the App produced for it, the question you typed, your name, your phone number, your email address if you provided one, and your chosen language. Nothing else is sent, and nothing is sent until you tick the box.

Your document may contain sensitive information, including immigration or citizenship status, health details, or financial details. It is shared only for the purpose you asked for: so that a person can review your document and get back to you.

If you choose to send the request from your own email, text messages, or WhatsApp instead of through the App, that message leaves your own account and goes directly to Best Immigration Services, and its contents are handled by your email or messaging provider under their terms, not ours.

By sending a consultation request, you agree that Best Immigration Services may contact you at the phone number or email address you provided, including by telephone call, text message (SMS), and WhatsApp, about that request. Message and data rates may apply. You may stop contact at any time by replying STOP to a text message or writing to johnny@bestimmigrationservices.com.

We keep consultation requests for as long as needed to respond and for our business records, and then delete them. You can ask us to delete your consultation request at any time by writing to novatekaiassistant@novatekbusinesssolutions.com.

Best Immigration Services is not a law firm and its staff are not attorneys. It does not provide legal advice and does not charge for legal counseling. Sending a request does not create an attorney-client relationship, and what you send is not protected by attorney-client privilege. No result is guaranteed.

14. Questions you ask about your documents

When you use the App's “Ask about my letter” feature, your question and the text of the document it relates to are sent to our AI processing provider (Anthropic) to produce the answer, in the same way as the other document features described in Section 5.2. The assistant answers only from documents you have added to the App. Your documents and questions are not used to train AI models.

15. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date above and, where appropriate, through the App or by email. Your continued use of the App after a change takes effect constitutes acceptance of the revised Policy.

16. Contact us

NovaTek Business Solutions
Email: novatekaiassistant@novatekbusinesssolutions.com
Website: https://ai.novatekbusinesssolutions.com