Support

Can someone from your office look at my letter?

Yes. Tap Talk to a person on any screen and send the request. It is free and there is no obligation, and you can send it through the app or from your own email, text messages, or WhatsApp. Best Immigration Services is not a law firm and we are not lawyers. We do not give legal advice, and no result is guaranteed. We usually get back to you within one business day.

What do you see when I request a consultation?

Your document and the plain-language summary the app made of it, the question you typed, your name, your phone number, your email if you gave one, and your language. Nothing else, and nothing at all until you tick the box confirming you understand the disclosure.

Why won't the assistant answer my other questions?

“Ask about my letter” answers only about your own documents: what a letter says and asks for, your dates, what to send, and what happens if you miss a date. It is built that way on purpose, so it stays inside what the app can safely tell you. Its answers are not legal or tax advice. For anything else, use Talk to a person.

How do I delete my account and my data?

Open the app, go to Settings → Delete Account, and confirm. This permanently removes your account and the data associated with it. If you'd rather we do it for you, email the support address above from the account's email address and we'll process the request.

How does pricing work?

The first 5 documents are free. After that: Essential is $4.99/month for 20 documents, Plus is $9.99/month for unlimited use (subject to a 150-document/month fair-use cap), and pay-as-you-go is priced per action if you'd rather not subscribe — $0.99 to write something, $2.99 to explain or translate a document (covers the first 2 pages; $0.25 per additional page), and $0.99 (members) or $1.99 (non-members) per speech. Prices are shown before you confirm any purchase. If you subscribed through the App Store or Google Play, your subscription is billed and managed by Apple or Google, not directly by NovaTek.

How do I cancel my subscription?

Subscriptions bought through the App Store or Google Play are managed there, not inside this app — on iPhone/iPad: Settings → [your name] → Subscriptions; on Android: Google Play → Menu → Subscriptions. Canceling stops future renewals; you keep access through the end of the period you already paid for.

What languages are supported?

The app's interface is available in English, French, Spanish, and Haitian Creole. Uploaded documents can be translated and explained in roughly twenty languages, and replies can be drafted in a different language than the one you're browsing in.

Is this legal, medical, or financial advice?

No. NovaTek AI Life Assistant provides general information only and is not a law firm, medical provider, or financial advisor. It doesn't replace advice from a licensed professional. See the Terms of Use for the full disclaimer.

A document upload or AI response isn't working — what should I do?

First, try again — a slow connection is the most common cause. Make sure the file is a supported type (image, PDF, or Word document) and under the app's size limit. If it still fails, email us at the support address above with the document type and roughly when it happened, and we'll look into it. Results are AI-generated and can occasionally be incomplete or inaccurate — always review a drafted reply yourself before sending it, especially for anything official.

How is my data handled?

Documents you upload are processed to generate your translation or draft and are handled as described in the Privacy Policy, including what we collect, how long we keep it, and your rights over it.